1. How does a webinar work?

Webinar is short for 'web seminar'. You are logged into an Internet site on a computer and listening on the phone to a live, interactive presentation from a Bridges expert. Other educators across the continent are also logged in and listening. Bridges keeps its webinar small and usually there are less than 10 educators in attendance so we can invite participants to contribute and ask all the questions they may have about what Bridges products can do. The expert will present visual material to you through your computer screen, and narrate through a teleconference over 60-90 min. The expert will frequently call on you to respond to questions, pictures, polls, instant messaging, drawings, and other material using your voice and/or computer. All the interaction is easy - you can be new to technology and still be fully involved. You even receive bonus handouts and guides at the end of each webinar downloaded to your computer in seconds. You can register for any one of our pre-scheduled webinars online at www.bridges.com/webinars.

2. How does a Choices CD teleconference training work?

Choices CD training uses the teleconference only without the Internet connection, but you still need a computer and a telephone next to the computer. Instead of being logged on to the Internet, you should have your Choices CD program up and running on your computer, while over the phone a Bridges expert helps guide you through the various features and provides suggestions & feedback for best use of the product. If you have to download the Choices CD program from our website, please do this well in advance of the training as it may take several hours to complete. Please call us to schedule a teleconference training for Choices CD edition. 1-800-281-1168.

3. How much does a webinar cost?

All of our prescheduled webinars are FREE.

4. How do I register for and access a webinar?

First Time Registration:

• Go to www.bridges.com/webinars
• Select your country
• Select the product you want training on
• Select the date & time* you prefer and click More Information to see some of the technical requirements.
  *If you are unsure of your time zone, refer to http://www.timetemperature.com/tzus/time_zone.shtml
• Click on Register Now and fill in the required registration fields. Please use an email address you check regularly (your privacy is protected and you will not be spammed). Create a password which you will use to access all webinars you attend with Bridges.
• After registration you will receive a 'Confirmation' e-mail which contains access information to the webinar presentation for the date and time chosen. You should immediately test your computer's compatibility according to the instructions provided in the e-mail.
• Also contained in the con formation email is a 'pre-webinar' activity to complete prior to the webinar. This activity is to help you get the most of Bridges trainings. The activity is usually a short 5-15 minute tutorial on gaining access and setting up accounts with your Bridges product. Please complete this tutorial well before the webinar.
• Webinar Access:
  • Please ensure you have a quiet location from which to attend, and that the computer you are using has been tested for compatibility using the link from your email.
  • Make sure you have a phone near enough to the computer than you can be on both at the same time. A hands-free phone is ideal
  • On the day of the webinar, and about 10 minutes before the start time, access your Confirmation or Reminder email and follow the Access Instructions carefully.
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5. What is the difference between 'Prescheduled' and a 'Custom' webinar?

Pre-scheduled webinars are set for specific dates usually up to 3 months in advance. These are open to online registration for anyone in North America at www.bridges.com/webinars. Dates and times vary from Monday-Friday between the hours of 9 AM - 6 PM Eastern.
Often there are 10 different educators from 10 different organizations in attendance. The material covered in the Pre-scheduled webinars is best practice around use of the features in the Bridges Product covered, with no specific attention to any one area. Login and access are mentioned, however, these topics are much better handles by our self guided tutorials at www.bridges.com/tutorials. Student and educator-specific tools are covered.

A Custom webinar allows you to pick a date and time for the training, and ensures exclusive access to the webinar session for you and your group. Call us at 1-800-281-1168 to book one. We will discuss your specific needs at the time of the booking and design the content and format of the webinar to suit you best. You choose what you want!
Custom Webinars cost $300 (plus taxes, if applicable) for up to 25 people at once. Give us a list and we can even help organize all the participants for you.

6. Can I book a webinar to fit my schedule?

Definitely! See 'Custom Webinars' in answer 5.

7. What are the technical requirements to attend a webinar?

You must have Flash Player 7.0 or newer installed: www.adobe.com/flashplayer

Operating System & Internet Browser Compatibility

Windows [ 98(se), ME, XP, NT, 2000 ] Supported browsers are: Internet Explorer 5.0, 5.5, 6.0 Netscape Navigator 6.2, 7.1 AOL 8, 9 Compuserve 7 (2000 & XP only) Firefox 1.0

Mac [ Macintosh OS X 10.1 or later ]* Supported browsers are: Safari 1.1, 1.2, 1.3 Netscape 6.2, 7.1 Microsoft Internet Explorer 5.2 CompuServe 7 (OS 10.1 or later) Firefox 1.0

Troubleshooting login problems - The following steps may require the assistance of your local tech-support

• Clear your browser's cache. In Internet Explorer click tools > internet options > delete cookies & delete file (including temporary files)
• Go to https://cxonline.bridges.com/BrowserDiag for a browser diagnosis. If you see any X's click on 'Help' in the lower right corner to resolve it. Also, check that your browser type is in the compatibility list below (or compatible)

After successfully completing the previous checks & fixes, close all windows & programs on your computer and retry the login instructions in your 'course registration' email. If unsuccessful, please call 1-800-281-1168 and ask to speak to a customer support representative

8. How do I change or cancel a webinar? and What is your cancellation policy?

Please call us (1-800-281-1168) as soon as you learn you will not be able to attend a webinar you have already registered for. If you provide at least 24 hours notice, we should be able to switch your registration without issue.

If you have booked a custom webinar, there is a $50 cancellation fee.

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