Choices Explorer (CX Online)
If you ever need assistance installing, using, or teaching with
Choices Explorer, come here first for fast, helpful answers.
Most common issues for Choices Explorer:
- Need School ID
and Key to create a Student Portfolio account?
- When printing an
article the text is cut of on the right-hand side of the printed page.
- I have a Choices Explorer
Snapshot CD -- What is it for?
- I am having trouble connecting to Choices Explorer.
- What is 'browser cache' and how do I clear it?
- My password isn't being accepted.
- Use of Adobe Acrobat Reader files.
1. Need School ID
and Key to create a Student Portfolio account?
Initially an Administrator has to register for a Portfolio Admin account. Click Portfolio Admin at the top of the Professional Services Web page then select Register
for Administration. A School ID and Key are generated from this Admin Account. If this account has already been created then administrators can contact us to obtain this information.
2. When printing an
article the text is cut of on the right-hand side of the printed page.
Within Internet Explorer or Netscape select File then Page Setup. Ensure the right and left hand margins are set at 0.5 inches. Once margins are set, this will now print correctly.
3. I have a Choices Explorer Snapshot CD -- What is it for?
The CD is a Snapshot
of our Choices Explorer Web content. If Internet connectivity is down or very slow then the students can browse to the contents of the CD and resume their career
exploration. Please note that the search functions and external web links
will not function from just this CD. To increase access speed, we recommend you copy the CD-ROM contents onto the network server or onto individual workstations, as opposed to
running it from a CD-ROM drive. (Instructions
found in the Readme.htm file on the CD-ROM. To copy the CD-ROM onto the
network server, you will need 300 MB of hard drive space.)
4. I am having trouble connecting to Choices Explorer.
Problems accessing the Choices Explorer site could be caused by:
- Traffic on the Internet
- Speed at which you are connecting to the Internet
- Number of computers accessing the Internet simultaneously at your site or in your district
Try shutting down and restarting your browser, or even your computer.
If the problem persists, contact Customer Support at 1-800-281-1168, or via e-mail at support@bridges.com.
5. What is 'browser cache' and how do I clear it?
The cache is used to keep local copies of previously accessed documents. It reduces the time you need to be connected to the Internet. Clearing the cache files can often help correct problems.
Clearing Cache
Please note the cache function may be located in different areas, depending on your browser. If you cannot locate your cache, check the help index of the browser you are using.
Internet Explorer Users
- Start Internet Explorer
- Choose Internet Options... from the Tools menu
- Click the General tab
- Click the Delete Files... button in the Temporary Internet Files section
- Click OK on the popup box that appears
- Click OK when finished
Netscape Users
- Start Netscape
- Choose Preferences from the Edit menu
- Click the plus ( + ) sign beside Advanced
- Click Cache
- Click Clear Memory Cache Now then click OK
- Click Clear Disk Cache Now then click OK
- Click OK
6. My password isn't being accepted.
Things to check:
- The password has been entered correctly. Try re-entering, and watch for the correct case (password is case sensitive), and the use of numbers instead of letters.
- You are using a browser that is different from the ones we support (Netscape Navigator or Internet Explorer). Ensure your browser meets our browser requirements.
- The server connection has been interrupted in the middle of verifying your password. Try re-entering it.
- The password has expired or is incorrect. Contact Bridges at support@bridges.com to confirm you have the correct information.
7. Use of Adobe Acrobat Reader files.
The PDF format is the worldwide standard for secure and reliable document distribution. This format ensure's the documents will print out exactly as they appear on the screen.
The Adobe Acrobat Reader is a program freely available on the Internet, and can be downloaded from their Web site at: http://www.adobe.com
For detailed information about configuring Acrobat Reader to work with your browser visit Adobe's technical help page: http://www.adobe.com/
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